Vistech Services is a trusted provider of security and facilities management solutions, operating successfully across the UK for over a decade. Accredited and certified by industry regulators, we deliver professional and reliable services, including manned guarding, mobile patrols, keyholding, CCTV systems, and security training. Our commitment to excellence ensures the highest standards in protecting people, property, and assets.
Vistech Services success is rooted in its effective management team structure and operational teams. Senior Managers and Directors are available for client contact 24 hours a day, guaranteeing a high-quality client focused approach as standard.
Vistech Services Directors
Chris Taylor BA (Hons) MA (Dunelm) MIoD, Managing Director
As Managing Director, Chris takes full responsibility for the strategic direction and overall day-to-day management of Vistech Services Ltd. With extensive knowledge of the contract services, training, agency and recruitment sectors he leads from the front with a straightforward approach and is committed to enhancing the companies excellent reputation in quality of service, social responsibility and ethical standards. Unlike other companies, Chris is available to all the company’s clients at short notice in person or over the phone. Educated to master’s degree level and having studied law and management, Chris is the right person to oversee all aspects of the company.
Company Duties
- Day to day running of the company
- Department leads report on a weekly basis regarding performance
- Setting strategic goals for the organisation and circulating the information across all levels of the company
- Helping departmental managers set goals for their teams and goal setting for the companies nearly 200 staff based across the UK
Key Responsibilities
- Manage and oversee UK Head Office Team
- Service delivery innovation and quality assurance
- Engaging suppliers and the subsequent management of their contract delivery
- Keeping abreast of legislation changes within all sectors we work within and the wider business and employment law
- Setting budgets
Paul Heeran, Director of Operations
After joining the company in 2015 as Operations and Business Development Manager, Paul was promoted to Operations Director where he helps run multiple highly-effectives teams.
Company Duties
- Customer liaison including SLA and KPI reporting
- Overall management of Operations department overseeing the day to day running of the Control Room, Management and Supervisory Personnel. Aided with a customer management tool (VPETS) developed to record, monitor and improve performance, personnel welfare and ensure service delivery
- Company representative for Audits and Accreditation and lead on policy and procedural development in support of this role
- Company Health and Safety Representative
- Develop new business opportunities and aid customer retention
- Support the sales team with industry and product specific knowledge
Key Responsibilities
- Service performance in conjunction with company critical success factors
- Monitoring and implementing Operational Procedures to support the Business Requirement
- Ensure adherence to Industry Standards and aligning the Business Management System with these
- Enhancing accreditation and bench marking scores
- Customer Liaison
- Oversee and Support the Operations Department
Vistech Services Teams
National Support Centre and Control Room Operators
Our dedicated 24/7 Control Room and National Support Centre, based at our Head Office, ensures seamless security operations. Our expert operators provide real-time monitoring, rapid response coordination, and continuous support for clients nationwide.
Operational Teams
Our Area Managers oversee each geographical region we operate in, ensuring smooth and efficient service delivery. They work closely with our teams and clients to maintain high operational standards and address any issues proactively.
Head Office Team
Our experienced Head Office Team manages all core business functions, including accounts, human resources, contract management, and client services. Their expertise guarantees operational efficiency and exceptional customer support.
Training Team
Vistech Training, as a fully accredited provider, offers SIA security and safety training courses designed to meet the highest standards. Our state-of-the-art training centre in central Middlesbrough provides an ideal environment for learning. Additionally, our Bespoke Training Programmes allow us to deliver courses directly at your workplace, ensuring minimal disruption to your operations. These bespoke courses are fully customisable to address the unique needs of your business, providing a tailored approach to security and safety training.
Contact us
We are committed to providing professional and reliable security solutions tailored to your needs. Whether you require more information about our services, a customised security plan, or a quote, our team is ready to assist you. Contact us today to discuss how we can support your business.
📞 Call us: 0800 6123 280
✉ Email us: [email protected]